Orders and Shipping
Frequently Asked Questions
Common purchase queries answered
It takes 2-3 working days to receive the order if stock is available but we will try our best to deliver on the same day.
Sunday through Thursday
7:30AM am to 4:30PM placing of order cut-off
Delivery until 6:30PM
Friday
Stores and offices are closed
Saturday
7:30AM to 12:30PM noon placing of order cut-off
Delivery until 6:30PM
These items may temporarily be unavailable in our stores but may be ordered on demand with delivery time varying depending on manufacturer.
Over the years, we’ve accumulated a variety of items from past projects and stock. These items are still usable and may be of value to others in the industry.
Quality Products and Genuine Parts labelled “Overstock Sale” include discontinued stock, items without original packaging, or older inventory (discontinued items). All products remain in saleable condition unless otherwise specified.
Such surplus items are limited in stocks.
You can create your account by registering using the My Account section which is available at the top right of the website.
Cash on Delivery
Pay cash once the items are delivered
Payment Link
You can pay wherever you are through our links
Card on Delivery
Pay by credit/debit cards upon delivery
Buy Now, Pay Later
Split your payments into 4 interest-free repayments
Fawran Transfer
Transfer instantly by alias or mobile
Pay in your Currency
We accept most foreign currencies
Bank Transfer
Transfer by IBAN or Account Number
Credit Extension
Credit up to 8 months
No. We do not store or have access to your credit card information. Online payments are securely handled by an officially and authorized payment gateway company regulated by Qatar Central Bank and Qatar Financial Center.
For any item above QAR 300, you can select “Buy Now, Pay Later” option upon Checkout as your selected mode of payment.
Terms & Conditions
1. PayLater Company determines application’s acceptance or rejection, as the application will be subject to detailed evaluation according to each PayLater Company’s policy.
2. Payment split might be on 4 without non-equal splits based on customer’s credit history and credit score. You can contact PayLater for more information.
3. Minimum purchase value is QAR 300 and maximum purchase value is QAR 25,000
4. Items bought with PayLater can’t be refunded in cash.
5. Nehmeh return & exchange policy applies for items purchased using PayLater.
6. The customer should be 18 years old or older to apply for PayLater.
If you need to financing for amounts of more than QAR 25,000 then click here.
Yes, we offer good standing customers up to 240 days credit extension!
Click here to learn more
Yes we do, ensure to contact us with your exact address.
Local Delivery
With our own fleet along with our delivery partners, we are able to reach any destination in Qatar.
Free for orders over QAR 1,000.
Express
International Express with competitive contracted rate from Aramex, UPS, FedEx, TNT, DHL, EMS amongst others.
Trucking & Haulage
Trucks leave from Qatar to regional countries in GCC, MENA and beyond.
Sea Freight
We cooperate with main vessel companies from Hamad Port, like Hapag-Lloyd, MSC, Yang Ming, Maersk, ONE, MOL, NYK, CMA CGM, COSCO amongst others.
Air Freight
Departure from Doha’s airport, DOH (Hamad International Airport), with competitive air shipping rates.
Railway
Railway transportation throughout the GCC, with transport time more short then sea transport, price more favourable.
You can log in to your account using the My Account section which is available at the top right of the website and then use your credentials to change the delivery address.
Returns and Exchanges
You can cancel the order before order confirmation and product can be returned as per return policy, please refer footer link “Returns & Cancellation” for more details.
You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to nearest showroom.
You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to the nearest showroom.
You may email us at [email protected]
You can call us or chat or email us as per the contact information mentioned on the contact us page.
You may contact us and we will change the shipping address for you.
You can add or cancel any items during order confirmation from our team or call our care team to get immediate help.
Yes you can pre-order items that are marked as sold out through our website or contact [email protected]
Miscellaneous
Other answered questions and information
A big shout out to all past and present volunteers & interns!
Here are some of our former interns:
- Delicia Tidiani Wan
- Fawzi Ousama Al Bahou
